Legal Center
Deepacal builds powerful synthetic media tools, so we hold ourselves and our users to a high standard of consent, transparency and security. Every agreement, policy and notice that governs your use of Deepacal is published here in full.
Last updated 29 July 2026 · 31 documents
Core Agreements
Terms and Conditions
The master agreement between you and Deepacal. Covers eligibility, accounts, credits, licences, prohibited conduct, liability, indemnity and dispute resolution.
Disclaimer
The limits of what Deepacal promises about AI output, availability, third parties and results.
Account Suspension & Termination Policy
How and why accounts are restricted, what you keep, and how to appeal.
Desktop Application Licence Agreement
EULA for the Deepacal Windows app — licence grant, restrictions and disclaimers.
Legal Notices & Contact
Official contact channels, service of notices and how policy updates take effect.
Trust & Safety
Acceptable Use Policy
What is strictly prohibited on Deepacal and how we enforce it.
AI Content & Responsible Use Policy
How synthetic media must be created, labelled and used on Deepacal.
Community Guidelines
Plain-language standards for creating and sharing responsibly on Deepacal.
AI-Generated Content Disclosure
Transparency about how Deepacal generates media and your labelling duties.
Anti-Fraud Policy
Fraud we prohibit, the signals we monitor, and the actions we take.
Identity Verification Policy
Verification triggers, methods, data handling and consequences of failure.
Anti-Impersonation Policy
What counts as impersonation, permitted exceptions, victim reporting and enforcement.
Child Safety & Non-Consensual Imagery Policy
Zero tolerance, immediate termination, evidence preservation and victim support.
Virtual Numbers & SMS Verification Policy
Permitted and prohibited use of virtual numbers, delivery risk and refunds.
Privacy & Data
Privacy Policy
What we collect, why, who we share it with, how long we keep it, and how to exercise your GDPR, UK GDPR, NDPA and CCPA/CPRA rights.
Cookies Policy
Strictly necessary storage, preferences, and how to manage them.
Data Retention & Deletion Policy
Retention periods per data category and how to have data erased.
Face Upload & Biometric Consent Policy
Written notice, consent, permitted use, retention and destruction of biometric identifiers.
Data Processing Addendum
Controller/processor terms for business users, including SCC-based transfer mechanisms.
Subprocessors & Third-Party Providers
Who processes data on our behalf, and for what.
Payments & Credits
Payment & Billing Policy
Payment methods, pricing, taxes, failed payments, disputes and chargeback rules.
Refund & Cancellation Policy
Credits consumed are non-refundable; failed generations are auto-refunded in credits; statutory rights are preserved.
Subscription & Credits Policy
The legal nature of credits, how they are spent, and the rules on bonuses, expiry and transfers.
Content & Intellectual Property
User Content Policy
Who owns what, how content is stored and moderated, and how removal works.
Recording & Media Usage Policy
Consent to record, export formats, storage limits and lawful distribution.
Copyright & Intellectual Property Policy
Who owns the platform, who owns the output, and what rights you must clear.
DMCA & Copyright Infringement Policy
Takedown notice requirements, counter-notice procedure and repeat-infringer termination.
Security & Compliance
Security Policy
Our controls, your responsibilities and our incident-response commitments.
Vulnerability Disclosure Policy
Report security issues safely — scope, rules and safe harbour.
Compliance Policy
The regulatory regimes we align with and how we operationalise them.
Accessibility Statement
Our accessibility target, known limitations and how to get help.
Contact our teams
- Support — support@deepacal.com
- Privacy & data rights — privacy@deepacal.com
- Legal & appeals — legal@deepacal.com
- Copyright / DMCA — dmca@deepacal.com
- Security — security@deepacal.com
- Billing — billing@deepacal.com
- Abuse & impersonation — abuse@deepacal.com