1. Pricing model
Deepacal is pay-as-you-go. You buy credits in packs and spend them on features. The credit rate, pack prices, per-feature costs and any one-time Live activation fee are displayed in the application before you pay and may be varied prospectively. Prices already paid are not affected by later changes.
Certain telecom services (virtual numbers, rentals, voice) are charged at flat credit prices that include Deepacal's margin over the underlying provider cost.
2. Payment methods and processors
Payments are processed by independent payment providers, which may include card processors, bank transfer rails, merchant-of-record providers and cryptocurrency payment processors. Deepacal does not store full card details.
Your payment is subject to the processor's own terms, verification checks and fraud controls. A processor may decline, hold or reverse a transaction independently of Deepacal.
3. Currency, taxes and fees
Prices are stated in US dollars unless shown otherwise. You are responsible for any bank, currency-conversion, network or cryptocurrency fees. Where a merchant-of-record provider is used, applicable VAT, GST or sales tax is calculated and remitted by that provider; otherwise, prices are exclusive of taxes and you are responsible for any tax due in your jurisdiction.
4. Delivery of credits
Credits are granted automatically once the payment provider confirms settlement via a signed webhook. Crypto and bank-transfer payments credit after network or bank confirmation. Payment attempts that remain unconfirmed for more than twenty-four (24) hours are cleared automatically; if funds were actually taken, contact billing@deepacal.com with the transaction reference and we will reconcile manually.
5. Failed, duplicated and mistaken payments
Report any failed, duplicated or mistaken payment to billing@deepacal.com within thirty (30) days with the reference. Verified duplicates are refunded or credited at our election. Under-delivery caused by a provider fault is corrected by granting the missing credits.
6. Chargebacks and payment abuse
Contact us before disputing a charge with your bank. Filing a chargeback for services delivered is a breach of the Terms. On receipt of a chargeback we may immediately suspend the account, freeze and forfeit remaining credits, disable exports, retain evidence of usage for the dispute, and pursue recovery of the amount plus dispute fees.
Accounts with a history of fraudulent payments, stolen instruments or repeated disputes are permanently terminated and may be reported to fraud-prevention networks.
7. Records and receipts
Transaction history is visible in your Billing page and recent entries are purged on a rolling basis; download receipts you need for accounting. We retain the underlying accounting records for the period required by law.