1. Zero tolerance
Deepacal operates a zero-tolerance approach to fraud, whether committed against Deepacal, our providers, our users or third parties.
2. Prohibited fraudulent conduct
- Paying with stolen, cloned or unauthorised cards, accounts or wallets.
- Friendly fraud — consuming services and then disputing the charge.
- Exploiting bugs, race conditions, webhook replays or refund logic to obtain credits.
- Creating multiple accounts to harvest bonus or activation credits.
- Using Deepacal output for scams, phishing, business email compromise, fake endorsements or investment fraud.
- Using virtual numbers to defraud third-party platforms, evade bans, or bypass anti-abuse controls.
- Selling Deepacal accounts, credits or access.
3. Detection
We monitor payment webhooks with signature verification and replay protection, atomic credit ledgers, device and IP signals, velocity and rate limits, duplicate-identity signals, provider risk scores and behavioural anomalies. Privileged administrative actions are logged immutably.
4. Response
- Immediate suspension and freezing of credits pending investigation.
- Reversal or forfeiture of fraudulently obtained credits and outputs.
- Permanent termination without refund for confirmed fraud.
- Preservation of evidence, cooperation with payment providers, banks and law enforcement, and reporting to fraud-prevention networks.
- Recovery of losses, dispute fees and reasonable costs.
5. Cooperation and appeals
We may require identity or payment verification to lift a suspension. Appeals go to legal@deepacal.com; we review with a human decision-maker and respond within a reasonable period.